Arriving early for a meeting in the city-centre, I had half an hour to kill, so stopped by Brooks Hotel on Dublin's Drury Street for a coffee. Like most hotels at that hour of the morning, Brooks was in full breakfast swing, and I expected to be told that I'd have to choose the whole buffet option if I wanted to enjoy a table in the lounge. But no, a very friendly waiter welcomed me in, set a table for one and offered to fetch me a freshly-made coffee and scone.
Whilst I didn't want the self-service option of the buffet, I also didn't expect to be waited on so attentively, and so I braced myself for a suitably punitive bill (most likely to be a huge chunk of the full buffet tariff if my experience at other hotels was anything to go by). But again no. Instead, the smiling waiter handed me the invoice with a flourish and told me she'd charged me a special rate, which I saw compared very well with the coffee & pastry deals on offer in coffee-shop chains elsewhere in the city.
How refreshing! Whilst it seems that some hotels have failed to learn the lessons of our recent economic trials, Brooks Hotel has taken a practical and thoughtful approach to the solitary guest who stops by to enjoy a brief moment of their hospitality. What a simple but remarkable way to make a visitor feel welcome.
Naturally, I'll be back, and as importantly, I'll be recommending Brooks to friends and colleagues looking for a friendly haven from the chilly weather on Dublin's streets.
Over To You: Where have you recently enjoyed service that was 'simply remarkable'?
Showing posts with label Simply Remarkable. Show all posts
Showing posts with label Simply Remarkable. Show all posts
December 04, 2010
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