November 09, 2006

Sometimes, Three's A Crowd

Denny Hatch, in his latest Business Common Sense argues that marketeers should steer clear of humour in pitching to customers ("with very few exceptions, humour in advertising doesn't work").

His argument is that it's not enough to draw attention to your offer, it's got to be the right type of attention. I wonder whether the same thinking mightn't extend to much of the excitement about numbers that currently dominates discussions about the internet. There's no doubt that many websites and services are drawing a crowd - but is it the right crowd, in the right frame of mind to listen to your pitch?

As always, it comes down to the quality of the relationship that your customer is looking for. It's no good playing to the crowd when your customer is looking for something a little more discreet. Check that the numbers add up before rushing into a stadium when a more personal approach is what's required.

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